Ww total quality leadership office three experts on quality management. Jul 09, 2012 of all the quality gurus i find the late philip crosby one of the most readable. Looking back, i really admire this brilliant person for he gave me an idea what quality is all about, how to measure it, and why it is importance to uphold it in an organization. Dec 28, 1979 i have known philip crosby, the worlds renowned quality guru, seven years ago when i was handling quality consciousness, habits and processes subject. Philip crosby is a renowned author and scholar in business management. I only recently became aware of him through a reader comment on a wall street journal article. Quality is free mass market paperback october 1, 1980 by philip b. As the quality control manager of the pershing missile program, crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent. Jan 28, 2006 the difficult aspect to the problem is that companies with true high quality products have to make a sale for consumers to see the benefits of the high quality. Philip bayard phil crosby, june 18, 1926 august 18, 2001 was a businessman and author who contributed to management theory and quality management practices crosby initiated the zero defects program at the martin company. Philip crosby wrote the bestseller quality is free at the time when the quality movement was a rising, innovative force in business and manufacturing. No one i ever met was against quality, and most of the management. Crosbys first book, quality is free, has been credited with playing a large part in beginning the quality revolution in the united states and europe. Crosby your use of this content is subject to the terms and conditions of this portal.
Philip crosby is widely recognized as a quality pioneer for the concepts he drove homw with quality is free and quality without tears. Philip crosby was an influential author, consultant and philosopher who developed practical concepts to define and communicate quality and quality improvement practices. In this book, crosby introduced the concept of a quality management maturity grid, from which the name maturity was to be subsequently lifted by wattshumphrey sei in his landmark attempt to apply crosby quality theory to software development through what eventually became. And in a very short time, he became one of the best known quality gurus in the business world. See all formats and editions hide other formats and editions. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. Philip crosby was right when he said, quality is free. Crosby was a businessman and author that contributed to management theory and quality management practices. The difficult aspect to the problem is that companies with true highquality products have to make a sale for consumers to see the benefits of the high quality. Crosby, including quality is free signet shakespeare, and quality without tears. The title of my book, quality is free, actually comes from my old boss at itt. In this book, crosby introduced the concept of a quality management maturity grid, from which the. Crosby chairman and ceo, philip crosby associates il, inc.
Do things right in the first place, and you wont have to pay to fi. As corporate executives who cooked the books for fast profits get. Crosby 19262001 created the zero defects performance standard. He is best known for the quality management concepts quality is free, zero defects, and the four absolutes of quality. I have known philip crosby, the worlds renowned quality guru, seven years ago when i was handling quality consciousness, habits and processes subject. Quality is free mass market paperback january 1, 1980 by philip b. Philip crosby is another major contributor to the quality movement. In the 1980s his consultancy was advising 40% of the fortune 500 companies on quality management.
In his book quality is free mentor 1980, isbn 9780451625854, which i can thoroughly recommend, he advocates the use of a simple tool to show where you are in the quality management spectrum. His quality vaccine treated process problems as bacteria. Philip crosby 19262001 was an influential author, consultant and philosopher who developed practical concepts to define and communicate quality and quality improvement practices. The art of making quality certain mentor books new edition by crosby, philip b. Crosby initiated the zero defects program at the martin company. Every manager should be required to read this book, so they can understand what quality really is.
Also in 1979, crosby published his first business book, quality is free. The purpose of this research paper is to develop an indepth critique of the book quality is free by philip crosby. Of all the quality gurus i find the late philip crosby one of the most readable. The research provides a detailed analysis of the main themes raised in the book, which includes four major strengths and four major weaknesses of the authors arguments. Crosby wrote an excellent book that is very useful to managers, quality professional and any individual concerned about quality.
Philip crosby biography, quotes, publications and books. It baffles me why his mindset is not a greater part current manufacturing culture in. Visit the management offices of qualityconscious manufacturers worldwide and youre likely to hear the term zero defects when they talk about quality philosophy. Crosby s first book, quality is free, has been credited with playing a large part in beginning the quality revolution in the united states and europe.
He has authored many books, including quality is free, quality without tears, lets talk quality and leading. This approach to quality management was popularized by philip crosby in his classic work quality is free, first published by mcgrawhill in 1979. His book, quality is free helped foster the quality movement. The quality man philip crosby explains absolutes of quality management duration. Crosby joined itt in 1965 as the conglomerates first director of quality. Why is it necessary for welleducated successful managers and executives to gather in a conference setting and study about quality management. Crosby, 1980, new american library edition, in english quality is free 1980 edition open library.
The art of making quality certain presents an enlightening way to look at and approach the concept of quality within an organization. He additionally several books such as quality is free. Nontechnical in approach, this howto manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production. It was 25 years ago that philip crosbys watershed book, quality is free, was publisheda landmark that philip crosby associates will celebrate all year long. Through reframing how we think about quality and by making it a measurable quantitative metric, crosby offers a fourteen step plan to systematically increase quality. The book quality is free has been an informative material in management for the last few decades. In 1979, he left itt international telephone and telegraph and wrote his book, quality is free, in which he argues that dollars spent on quality and the attention paid to it always return greater benefits than the costs expended on them. Crosby has 17 books on goodreads with 1811 ratings. A critique of philip crosbys book quality is free 1169. It can be hard to make a sale against a competitor that trades away quality for lower cost, but then claims the same high quality. He started the zero defects program at the martin company, credited with reducing the overall rejection rate by 25%. Making quality certain in uncertain times by philip b. In this interview, philip crosby offers his thoughts on quality management as we. Philip bayard phil crosby, june 18, august 18, was a businessman and author who contributed to management theory and quality management practices.
There is absolutely no reason for having errors or defects in any product or service. He wrote the bestseller quality is free in 1979, at a time when the quality movement was a rising, innovative force in. Philip crosby is as appropriate now as he was in 1979 when he wrote the book. It baffles me why his mindset is not a greater part current manufacturing culture in the united states. He published a total of books, including the absolutes of leadership in 1996 and quality and me, an autobiography filled with lessons from life published in 1999. If case study is abstractive, readers have not understood the problems. Philip crosby was right when he said, quality is free, meaning that an. Everyday low prices and free delivery on eligible orders. Gerald suarez s a id 9 2 c2 0 0 1 2 total quality leadership office 2611 jefferson davis highway, suite 2000, arlington, va 222024016. Visit the management offices of quality conscious manufacturers worldwide and youre likely to hear the term zero defects when they talk about quality philosophy. Philip crosby and space shuttle challenger disaster.
People who concern product quality, may want to read this book. With a bright set of modern case studies, he illustrates the basic concepts presented by philip crosby. Discover book depositorys huge selection of philip b crosby books online. Article about the life and work of philip crosby, management thinker. Quality and cost were not in competition which is captured in one of his quotes, quality is free but its not a gift. Crosby later went on to start his own management consulting firm philip crosby associates, inc. At a time when peers such as deming, ishikawa and juran were focusing on the highly technical aspects of quality measurement and control, crosbys quality is freesent a far simpler message. Open library is an open, editable library catalog, building towards a web page for every book ever published. After reading, quality without tears, i was struck by how deep a conviction he held that his concepts were valid. Crosby this quality is free mentor books book is not really ordinary book, you have it then the world is. In this book, crosby introduced the concept of a quality management maturity grid, from which the name maturity. The art of making quality certain and quality without tears. Philip bayard phil crosby, june 18, 1926 august 18, 2001 was a businessman and author who contributed to management theory and quality management practices.
539 246 745 19 457 184 1035 1417 370 365 748 161 1323 447 397 333 724 59 867 907 726 1185 1104 194 114 1108 387 610 551 1071 518 493 654 1034